Refund Policy

Purchases support hosting and development. Because what you buy is delivered instantly and cannot be taken back once it is in the game, refunds are limited — but not absent.

We will refund

• Delivery failed. You paid and the purchase never reached your character. If we cannot deliver it, you get your money back.
• Charged twice. Duplicate charges for the same order are refunded in full. Our webhook handling is built to prevent this, but if it happens, it is our error.
• Unauthorised payment. Someone used your payment method without permission. Contact us before opening a chargeback; we would rather fix it directly.
• Where the law requires it. Consumer protection in your jurisdiction overrides anything on this page.

We will not refund

• A purchase that was delivered and used, because you changed your mind.
• Rank or items lost because the account was banned for breaking the rules.
• Anything lost in the Wilderness. That is the game working as intended.
• Purchases made by someone you shared your account with.
• Losses from a server wipe or shutdown announced in advance.

How to request one

Post in Help & Support with your order reference (it starts with RS-), the character name, and what went wrong. We aim to respond within 72 hours.

Every order keeps a full audit trail — created, paid, claimed, delivered — so we can see exactly what happened rather than taking either side’s word for it.

Chargebacks

Opening a chargeback without contacting us first will result in the account being suspended until the dispute is resolved. This is not a punishment for disputing a charge; it is because a reversed payment removes the funds that paid for what was delivered. Talk to us first and we will almost always sort it out faster than your bank will.